tours@st-petersburg-visit.com

+7 812 930-65-74

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Marina Wilson Tours

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Marina Wilson Tours

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FAQ

  • Q: We are considering booking one of your tours. Will you be able to provide visa support documents for us? How much do you charge for this service?

  • A: We provide the documents needed to apply for Russian tourist visas (tourist vouchers/tourist invitations) to all the customers who booked land packages ( accommodation & tours) or accommodation through us. There is no charge for this service.

  • Q: Will you be able to assist us in getting a Russian tourist visa?

  • A: We will be able to provide you with visa support documents required for a visa application. The visa application process is a responsibility of a customer.

    Please check with the relevant Russian embassy/Consulate for visa requirements, location and hours of business of your nearest Visa Section.

  • Q: We are travelling to ST-Petersburg by a cruise ship and would like to book one of your private tours. Will we need a visa then?

  • A: As an authorised Russian tour operator (MBT No 003117) registered with the ST-Petersburg port "Morskoy Facade", we offer visa- free private and group tours to our customers. If you book one of our shore tours, we shall provide you with the documents required (tour tickets/blanket visas) to tour visa-free. Please note that the condition of the visa-free status implies that you are a part of the guided group at all the times. If you would like to explore ST-Petersburg on your own, you will need a Russian tourist visa.

  • Q: Do you require a deposit for your tours?

  • A: All land packages which include accommodation bookings, itienraries which include Moscow bookings, theatre tickets bookings and group touing bookings require a deposit to be paid ( normally 50% of the total invoice value). Shore tours and private excursions can be booked with no deposit. 

  • Q: Are we going to be charged in US dollars or Roubles?

  • A: We quote our fees in US dollars for customers' convinience. Your credit card will be charged in Russian Roubles at the rate of the Central Bank on the date of payment. If you prefer to pay in US dollars, it is possible to settle the payment by wire. The payment goes through the intermediate bank in the USA.

    The other payment option is to pay on-line. Our web-site is linked to the secure internaional payment provider ASSIST. The charge set in US dollars will be automatically converted into Russian Roubles (the rate is our bank rate and normally is equivalent of the Central Bank rate).

  • Q: What is your cancellation policy?

  • A: The cancellation fee depends on a kind of service you have booked. Normally complete land packages including accommodation and tours can be cancelled with no penalties a week before the tour starts. As we run certain tours with no deposit, we rely on our clientele to let us know in due time about tour cancellation.

  • Q: Do you run tours in other languages than English?

  • A: Yes, we do. We have a team of free-lance guides fluently speaking in different languages. 

  • Q: Will Marina Wilson be able to run our tour?

  • A: I greatly enjoy running tours especially in off-season period. During summer period it is quite challengable to be multifunctional: a manager and a guide. I am backed up by a team of very professional, knowledable and service-oriented guides. I promse you will not be disappointed with people who work with me.